For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. The refund will be received from the Event Organizer within 30 days. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Why is the price printed on the ticket different to what I paid? We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. But to her frustration, Viagogo claimed the refund could take several months. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. 6.7 Third Party Information. settlement administrator or your attorney for any updates regarding document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. 3.4 Indemnity. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. 2.3 Username and Password. spiritus Forumite. 6.1 No Warranty. . You agree . 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . But Which? But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. By clicking a link you are consenting to this. If this is also unsuccessful We will not offer a refund. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. All sales and bids are final. Plaintiff fails this rigorous analysis.. You will receive an email notification from Viagogo explaining the same. We do not control the information provided by other users which is made available through the Site. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. All Rights Reserved. 3.2 Other Information. 5.4 Making Adjustments. After realising the scam and contacting them, they made it very clear that they will not refund or . Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. The whole ordeal cost me almost a thousand dollars. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. As well as charged me double the amount. Wait for a StubHub representative to reach you. I have no ideal why a law suit has not come up sooner. your claim status, claim form or questions about when payments are will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Sellers should use our automated online confirmation process. I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. That will be credited to the original source of payment used at the time of buying the ticket, according to Live Nation. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. 2. Taking this information, will will help rectify you complaint! has spoken to a number of ticket holders who have been denied refunds for cancelled events. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. Paid 250 Euro VS the real cost of 100 euro. Such notice shall be deemed given one business day after the email is sent. 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. viagogo AG is registered in Switzerland, Company No. You must contact the Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. You warrant that you are over 18 years old and have the legal capacity to make the transaction. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Apparently not. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. Carnaval Barranquilla Tickets. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Can I pick up my tickets instead of having them shipped? viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Can Australians join in? This does not prevent us from varying these terms without reference to them. If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. Viagogo will never pay you after you sold your tickets and you can never get back your money. If the event . 2.17 Season Cards. I will join any class actionthis judge from Florida is corrupt and must be disbarred for not allowing this though. Gill opened a dispute with her bank, but was refunded by Viagogo before her bank started investigating her case. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? 2.5 Tax on Seller Proceeds. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. 2.13 Ticket Information. In the case of refunds, we appreciate our customers' patience while we process their request.'. They did not send me my ticket information until the day before the concert. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. In 2020, New Zealanders were warned about buying tickets to . The revised version of this Agreement is automatically effective after it is initially posted on the Site. 2.9 a) Exception to Sellers Obligation to Confirm. You will need a username and password to access the Site and use the Services. Pretty straightforward, you'd think? Knotfest Japan Tickets. It states that if an event organiser offers tickets to . In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. This is so frustrating its been 2 years !!! 1.2 Ticketing Exchange. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. Even if you are, it's likely to be a more complicated process. TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. All Rights Reserved. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Not only no refund. drug injury lawsuits and product liability lawsuits. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. This will be posted quickly, exposing the company and letting others see what happened to you! Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. They gave me complete nose bleed seats. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Case Name & No. 4. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. 1,779 reviews for Viagogo, 1.3 stars: '1. 7.3 Additional Policies. To be a member of this Site, You must agree to accept the terms in this Agreement. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Andr Rieu Tickets. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Estereo Picnic Tickets. Whether a cup final, your favourite band or a destination festival, viagogo connects ticket buyers with ticket sellers around the globe. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. No further contact on future rescheduled date since October 2020. This charge is in addition to the amount originally paid for the tickets. Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. We will contact you. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. Viagogo will never pay you after you sold your tickets and you can never get back your money. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. However during the pandemic the response times may slow down. I must have sent countless emails and phone calls. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Thus, the ticket price shown (before our fees) may include Tax as appropriate. 6.2 Waiver of Consequential Damages; Liability Limit. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. We often link to other websites, but we can't be responsible for their content. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. 2.18 Merchant Description. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. Romeo Santos Tour 2023. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. Welcome to viagogo's online ticket exchange (the "Site"). Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . status of any class action settlement claim. 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. Eric Clapton Concert Tickets. Ticket listings are a representation of actual seat location. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. At no time do We provide the Buyer's payment information to the Seller. How do I change the email address on my account? No refund, no answered or returned email for days. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Take a look at our advice on writing a letter before you make your claim. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Bruno Mars Tickets. Can I buy tickets that are personalised with someone else's name on them? BTW the tickets were available also the same day of the concert. 6.9 Change or Suspension of Site. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. Sent info several times and they made every excuse under the sun. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. This article is published to give you an update regarding the class action filed against Viagogo. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . has found. Generally; My event is cancelled or postponed - What do I do? We would like to show you a description here but the site won't allow us. ! 4.2 Stolen Property. Chris Brown Tickets. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. 2.12 Seller Payment. Event dates, times, venues and subject matter, which are listed on the ticket, may change. The Weeknd Concert Tickets. 1.1 Introduction. We look forward to hearing from you. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Romeo Santos Concert Tickets. My partner has a job where he is required to go away at the last minute. Rufus Du Sol Tickets. About Us 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. Answer (1 of 3): Viagogo runs prudent customer care operations. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. 2.6 Making an Offer. The Weeknd Tour 2023. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. Which? Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. We always ask that people only buy from authorised sites in order to protect themselves.'. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. We cannot control the policy of third-party resellers.'. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. Rufus Du Sol Tickets. I'm at the point that a class action . You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. administrator or law firm. Required fields are marked *. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and .