Not only they refuse to return my deposits they also threaten me with lawsuit Global Customer Service at Regus. Kind regards, We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. My membership number is XXX-0000-11111-0000.According to the contract terms, the last date of my membership with you is on {the date}. Please remember that the retainer is refundable at the end of your agreement. Once your agreement with us has been renewed, well confirm it via email. its auto renewed. Deplorable behavior by Dr. Carrie Jaffe. She basically copied and pasted the same response she has given to other customers about the terms and agreement. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Its nonsense in most cases and one should be able to continue with an office space. Along with information such as your chosen location, both the agreement length and start date are clearly stated on your purchase confirmation; you didnt raise any concerns when you received this. Or you can upgrade at any time. Regus membership gives you access to workspace in thousands of locations around the world. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. This will ensure the agreement ends at the end of the agreed term and will not renew further. After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. Can I roll any unused coworking and office days into the next month? hb```a`` We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. We had to request our retainer (deposit) of over $6000 at the end of our lease. I have no complaints regarding your club and the facilities. I would love the opportunity to help further but havent been able to identify your account. It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. I would like to request you to cancel my membership with you kindly. Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. Youre able to bring one guest per visit. https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. Can I meet clients or bring a guest into a Regus business lounge? Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Dont believe them they are massive frauds. The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. Assistant Global Customer Service at Regus. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Dont know how many days youll need? Find another option. If you are able to legally terminate your Regus contract which you do, for example, when you hire Veeto to handle your Regus case you only need to keep your Regus office that is useful to you. Your termination will be automatically confirmed by email. If not, let us think for a moment about the case law. please give me my refund." We greatly value your business and want to maintain a positive working relationship so Id like to investigate further for you but youve posted anonymously. Michelle Spire Thank you, Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. They added an extra 1000 on top of their usual restoration services for an office that had normal wear and tear for 2 years use. Stay away!! Moreover, forthwith please remove my name from all the associated records too. If travelling as a couple do we need 2 memberships? Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. This company is completely disorganized, and crooked. There is non existent customer service department. At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. I apologise if you are not completely satisfied with the service. The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. Assistant Global Customer Service at Regus. Orangetheory has a 30-day membership cancellation policy. Click End Membership. Does your user agreement specify proper reasons to cancel? Absolutely unacceptable behavior. Hi, is anyone aware if this is still valid and if any issues occurred? You can join DragonPass without paying for a membership plan and then buy passes before you fly for individual lounges when you need them. 205 0 obj
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Upon receiving your comments, I immediately checked with your centre manager and they confirmed that they have contacted you with a resolution. I was using virtual office space. i made an account a day ago and i tried contacting them to cancel my account. Id like to be able to help but havent been able to identify your account. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Don't be fooled by that. If you were to take direct space or a sublease you would also see these fees in your rent annually. Who has the free mental bandwidth to keep track? Their automated system was charging me for a service their system just added to my account. You will regret signing with Regus. 3. Best, Lorraine Brule Global Customer Service at Regus A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. Well be happy to accommodate. Kind regards, IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. We are a seasonal business and up until this year it worked for us. Unfortunately not. This was not pointed out to me when I signed up for my virtual office. How did you work around that? It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. Thanks for the heads up on this. In fact, when I asked the receptionist in September or October, I was told that the lease term reverts to a month-to-month after the initial term (which by law, only requires a 1 month notice). I entered card for both. To be Fair, in terms of facilities i would rate regus 9/10 despite its high price. 2.3.2. Dear Ms/Mr {Name of the Recipient}, I have had no regrets having my office here and am committed to staying with them. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. Regus membership gives you access to workspace in thousands of locations around the world. Is that price point per person? Why have me sign a contract if you aren't going to keep your word? I have been renting an office space at Regus in Kings Hill for over 12m now. I cannot stress enough the lack of professionalism and poor service. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). Assistant Global Customer Service at Regus. The company left an official comment on this complaint. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. Ive been their customers for the past 3 years, paid everything in full. It is a scam. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. No refund/credit if less than 10 days. - Since your membership only costs $20 per month and I cover all of your case costs, you do not have to pay anything out of pocket. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Youll be billed each month. its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. DragonPass also teams up with various third-parties to offer discount single-entry lounge access. Regus are not transparent with their pricing. However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. I look forward to receiving more information from you. Its my understanding a lot of people are using the pandemic to get out of agreements without proper cause and pocket money which should be used for business expenses. Our invoices are due on the payment date that is displayed on them. Give your team a place to focus, thrive, and grow, while we take care of all the details. Platinum Plus costs about $300 more, but it really wasn't clear why. Cookies Policy Anyone can write a Trustpilot review. This was the most frustrating service that I ever experienced. She advised me to consult the Agreement, which I did. The quality of Regus office space is good and available services/appliances were reliable. They will ignore your requests and continue to bill you. I look forward to receiving more information from you. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. And answer could take 2-3 weeks! For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. Call us Buy now You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. Who has the free mental bandwidth to keep track? {Name of the recipient} Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. Did yours get refunded? This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Not most people, I bet. If you are able to travel in the near future, wed also recommend you look at buying single-entry lounge passes initially, rather than signing up for a membership. We call this the "Veeto Demand" period. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. Guide to the DragonPass lounge membership program. There are only a few participating lounges in Australia, and many are closed temporarily. Besides, the facilities provided by you are also impeccable. They are scammers, and incredibly dishonest. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. Im sorry if you felt the need to escalate this. Frustrated I shut down the second account as well. Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. Sandra Melody Hi Andrew, Im sorry you felt the need to escalate this. There is high turnover with their reception staff and they have terrible customer service. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. I read all the negative reviews here and I agree Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Michelle Spire It's a yellow button near the top of the page. Once they sell you something that will be the end of you being treated as a valued customer. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. Best regards, I would be happy to look into your specific circumstances of your case but you havent provided the details to your account. And, therefore continuing the membership is not possible anymore. Our customers satisfaction is our priority. DO NOT give them your payment info, DO NOT sign with them. I replied that the only solution I will accept is for the contract to be canceled and the money returned. Please email me at Lorraine.brule@regus.com with your company name and details. Lorraine Brule !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. but when u need support / CS to talk and solve ur problems its literally non existant. Hi Mike, Im sorry if you felt the need to escalate this. Copyright 2023 Community Evangelical Church. Also they thretaten u with debt collector and give all ur personal data for them. Find out how we combat fake reviews. Do not do business with this company! Best regards, And why wouldn't he, he is sub-contracted to sell office space. Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) 0
I look forward to receiving more information from you. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. So I assumed the purchase transaction failed and chose a different vendor. Verification can help ensure real people write reviews about real companies. Connecting your device to a video conferencing-enabled meeting room. Thank you, I checked my email and didn't see any confirmation emails from Regus. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Does anyone know how to get the GBP payment back? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. Were clear about this from day one. All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period. Can't believe these thieves are still in business/. Can I use a business lounge if I have a coworking or a private office booking on the same day? From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. Fancy a bit of a hack for lounge access? Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. I have enclosed the cancellation fee with this letter.I wish you all the best for all your future endeavors. I wanted to thank you for your help. Regus is extremely recommended if you want to lose your hard earned money. Hi Cami, Im sorry that you feel this way. Lorraine Brule Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. Meet in any city. Assistant Global Customer Service at Regus. Well, this may seem benign at first glance, but consider this reversal. Our invoices are payable no later than on the 15th day of the month. However, DragonPass permits you to cancel and refund an unused single-entry lounge pass if youre not able to access the lounge due to travel restrictions or other reasons. If you would like further clarification about your renewal, have any specific billing or payment concerns please email me directly at michelle.spire@regus.com with your account details and Ill ensure a member of the team contacts you. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w
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I contacted Regus immediately to explain the situation and cancel my service. Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. No customer service, no support, hang up phonecalls,, no email reaction Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. I hope youll continue to serve more and more people and make their life happy and prosperous. They charge an excessive retainer fee. Global Customer Service at Regus. I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. Build your presence fast, anywhere in the world. Interested in a product or service at this location? THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. Any service that you do not require can be opted out through your online account. The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. No one would contact me over the phone. "If you don't cancel my account and refund my money, I will drive to your location, and we can talk about this in person". Its an automated process. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. On processing the end of the agreement in 55 E. Monroe, it triggered an automatic email but the team is currently setting you up in a new centre and our local team-lead will be in touch with you shortly. And, therefore continuing the membership is not possible anymore. I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. Where appropriate, well also take steps to prevent the situation from happening again. I would be happy to look into your specific circumstances of your case but havent been able to identify your account. Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. So, I don't think there won't be an issue with it. I cannot wait to advise every person that I can against engaging with this organization. Update: a big thanks to the Luton branch who actually decided to look into my account further. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This is a very unprofessional way of handling the situation as this concerns health and safety. The company left an official comment to this complaint. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Your email address will not be published. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. A member of my team has already contacted you and discussed the situation. You can call, but they don't know what's going on and have little to no authority to fix the issue. An agreement is a formal business commitment; it should be honored and ended online according to its notice period. Your email address will not be published. I had an error with their billing department which was 100% their fault. It won't go in any direction! But once you are in the system - you can't do anything. I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! From,Hedy GreeneAp. Coffee/Tea - $35 per month Zero customer service, particularly regarding billing. Pricing and eligibility depends on the lounge operator. Membership: 2.3.1. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. I would not recommend thia company. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. I have little to no faith that I will receive my deposit without hassle. Avoid at all costs. If you need further support, please feel free to contact our team member who is in touch with you. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. Assistant Global Customer Service at Regus. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. Prices are subject to change and will vary depending on the specifically selected products and services. This is also very unfair as we are paying for an office that we are not using because of the heating. Then makes an excuse! Any that you do not require can be opted out through your online account. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, I understand and appreciate that youre disappointed, and would really like to help. Please could you send those details to me at lorraine.brule@regus.com so I can support you? No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. Only pay for the services you need and access workspaces when required. They still continue to send invoices with no one responsible to be there to answer.