The overall rating of the company is 2.0 and consumers are mostly dissatisfied. International Association of Better Business Bureaus. Time share oversere haven't got anywhere yet. Vacation Club. We fell for it almost 4 years ago and it sounds as though it has been going on for a very long time. The guy then became upset and challenged us why we could base our decision based on something online. Must call to book. We bought 3,000 points for around $13K. Palmera has an "F" rating with the BBB. Start a new search, then select a related item from the autosuggest. About 68% have two or more bedrooms, giving families room and space to truly unwind and relax. Contact Information 33 Office Park Rd Ste 218 Hilton Head, SC 29928-4655 Visit Website (843) 842-3490 Customer Complaints 20 complaints closed in last 3 years 10 complaints closed in last 12. Amount in Dispute: $1,500.00
Palmera Vacation Club has resolved 1 complaints. In fact, you can travel to4,200+ RCIaffiliated resorts in 110 countriesaround the world.*. Called better business and state of SC. And can't book anything. He didn't listen to anything we said at all. Scam Clue 3: A promotion claiming youve been specially selected for membership. available to us. Now, they have changed the rules, once again, to only allowing "members only" 3 smart Two years ago we attended a sales pitch at palmera.We already had 3000 points and were persuaded to increase our points by selling our RCI deeded property.Proceeds were to cover all costs. I did this for over an hour. Verified customer. All-Inclusive resorts may charge a mandatory all-inclusive fee. more, How to spot a Mexican Resale/Bank Wire Scam, Browse all 3,924 Timeshares / Vacation Rentals topics , http://www.tripadvisor.com/help/how_to_edit_your_posts, Grand sirenas premium club /Ultimate leisure club info, Beware of VRBO - Yet ANOTHER VRBO vacation scam. Contributions should be travel related. I cannot imagine having to get ahold of someone if I was an actual customer with Palmera. After about another hour, I finally got through to the right person. Scam Clue 2: A promotion claiming youve won something. We didn't start to look into it more until we got home Sunday night. Take a screenshot from the USPS and FedEx tracking that it arrived. Looking for Palmera Vacation Club Login? Destinations and travel times are subject to availability and confirmed on a first come, first served basis. So why do people still buy timeshares? Why? Our records indicate the company failed to respond to the one complaint brought to its attention. This sounded good to me as my current time share only gave me one week and a one bedroom. The latest review amount billed was posted on Feb 28, 2023. After the sales pitch we talked and decided this was a good deal and put down 10% or 850.00 deposit, and were told we would get information in about 30 days. On their websites, both businesses proclaim the best deals on vacations. I sent it to the person and address listed on the Right to Cancel paperwork we signed during the scam process. Sharon and Steve Mitchell, who are from Alabama, visited Charleston in June. ST-36515. We are complaining six months later because we are still being as to pay taxes and maintain fees at the two exchanged properties as well as fees at Palmera V C. So the bottom line is instead of reducing the number of properties, they were increased as well as cost. Contact them directly! After checking in we were paired up with the salesman. Re: Palmera Vacation Club 5 years ago Save Just went through a similar situation as you. It wasnt high pressure, but it was a little pressure to a kind of go ahead with the contract, Sharon Mitchell said. It was also stated that Palmera would take back the entire deed at no loss to me "whenever" I wanted. They lie right to your face and then remind you that nothing they say is legally binding! After researching and finding this site (thank God!) Some property-based clubs claim, or at least imply, that your membership is an investment. What is Palmera Vacation Club's Facebook? Location. I've left messages and emails for Joe P. & Sheldon Stanhope, none of which have been returned and they are never available. get quotes and more. Hawaii TAT Broker ID #TA-023-193-6000-01. I just feel so bad for all of the people that get swindled by vultures like these. The letter I sent via fedex was received by someone at PCV this morning. I became a member in 2015 and was generally happy. I happened to read your post at dinner the very night we bought, and that prompted me to dig a bit further. We paid cash, so we don't have that leverage. I sent it to the person and address listed on the Right to Cancel paperwork we signed during the scam process. Current member of Occidental Vacation Club, very very unhappy with my membership Barcelo ripped all members off! Hawaii TAT Broker ID #TA-023-193-6000-01
Extra VacationsSM getaways prices are based on a seven-night stay. Sleeps 8 . I told him that I knew exactly what he was doing and that it wasn't going to work, we are not into being manipulated. Login. Heres what you need to consider: You May Like: Disney Vacation Club Luggage Tags. One thing for sure you make your payments on time they don't report to the credit Bureau but get behind and they turn you over to collection agency; COVID 19 or not they don't care. I looked at the charts and the 2000 points we bought, will get us 4 nights in Jan --that's it, the minimum points for a week is 3150 on off season. The first was several years ago when Coral Sands (now Coral Resorts) was run by Reba Management Company. We arrived at 9am along with dozens of other potential buyers. Resorts with mandatory all-inclusive fees require the fees to be prepaid at or before check-in. Just went through a similar situation as you. Palmera Vacation Club is rated with a C rating from Business Consumer Alliance as of 2/18/2023. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Share. They have their own points system to be used within the resorts that are on Hilton Head. Pay only $199USD on your exchange fee when you book select Las Vegas resorts. Help please. They were looking for Maintenance fees. Then suddenly, they changed the rules to allow "members only" to participate in the smart stays. Offer void where prohibited by law. BBB reports on known marketplace practices. This post has been removed at the author's request. As a world-class vacation exchange provider, RCI is focused on bringing members flexibility and choice. Copyright 2020 Business Consumer Alliance All Rights Reserved. He seemed very nice and personable at first. It's clear there is no intention of honoring that. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. After being told they could take a trip to Hawaii, the couple went back home to Alabama. BBB is here to help. We retained There are no exact matches available. This fact does not disparage the company in any way. Already have an account? A member may not be able to purchase food or drink at a resort if he or she chooses not to pay an optional all-inclusive fee. My wife and I was deceived and lied to, they are good at what they do. You May Like: Disney Vacation Club Rentals Grand Californian. Argentina Australia Belgi (Nederlands) Belgique (Franais) Had enough of Palmera. We know of no other matter or practice relating to this company that may assist you in your consideration of this company. This is a multi-location business. This business is not a member of Business Consumer Alliance. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. Please let me know what happened or who to contact. We are trying to book a vacation but can't and hopefully won't lose our booking do to the lack of communication on their part. Offers void where prohibited by law. Also, remember that when first moving in, you will need to account for at least a deposit and first months rent. I'm reaching out one last time before I hire an attorney to sort out this mess and cut my losses. RCI, LLC. These vacations are limited. Villagroup time share resorts count with different recreational spots like pools, tennis courts, gym, spa & nearby golf course for you to enjoy and experience a relaxing vacation in a place where you can find from villas to condos, suites and penthouses, all for public in general there is no only members area. This will surely increase the credibility of your complaint. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone whos stayed at the property? JavaScript is disabled. Now, I'm having nightmarish thoughts that someone will refuse to accept the letter delivery, etc. I was told by Palmera I won't have to "pay any more 'maintenance fees', the bank draft will take care of this" but I can't believe anything from them. Sounds like your bases are covered. Palmera Vacation Club was first mentioned on PissedConsumer on Dec 02, 2018 and since then this brand received 17 reviews. Click here to get notifications about new complaints of Palmera Vacation Club. Write reviews, ask and respond to questions,
Although no approach is foolproof, you can usually find out what you need by asking and fact-checking a few specific questions. He was not up front at all. This is the version of our website addressed to speakers of English in the United States. Read full review of Palmera Vacation Club. The confirmation email said that if we were going to arrive after 5pm we needed to call a number. Why stay in a hotel when you can stay in a fully equipped villa with a washer & dryer, entertainment centers, TVs in bedrooms and living room, DVD players, all kitchens utensils and tableware. Often, you can answer the scam-or-not question before you even see the details of a club promotion. Contacts:There are no additional contacts. Fraudulent representation of a time share, Desired Settlement: cancellation of contract with no negative credit report filing, Vacation Club and what we were promised and told. World renowned for it's golf and tennis, Hilton Head also offers a variety of water sports, miles of bike . This was enough to scare us away. I told them I was waiting on a check from them to pay off my old time share. It's hard to believe Coral Resorts/Palmera Vacation Club is still able to pull off this scam on Hilton Head Island. The most helpful contributions are detailed and help others make better decisions. Existing reservations cannot be canceled and reconfirmed under this discounted travel offer. Others, however, ask you to pay big up front for some promised future benefit. Desired outcome: Book by 8/15 for travel through 12/15/22. Claim it and get a lot of features. With points-based ownership, timeshare owners can use their vacation points as currency, to spend as they wish. The only outcome youve been selected for is a fleecing. Bottom line: Palmera VC is a scam. Palmera is deducting $295 out of my checking account a month. Nov 15, 2016. One thing I have now witnesses and everything was recorded just last year before COVID 19. Coral Sands is situated perfectly in the heart of Hilton Head near Coligny Beach. After the sales pitch we talked and decided this was a good deal and put down 10% or 850.00 deposit, and were told we would get information in about 30 days. We were referred by friends when they purchased a timeshare, so we got a 4 day 3 night stay in Hilton Head for $149 plus $140 worth of gift certificates if we went to the 90 minute "presentation". 13 By the time our account became active, we discovered the points we purchased were not enough to reserve a 3 bedroom unit for any of the weeks. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. Branch address 33 Office Park Rd Suite #218, Hilton Head Island, SC, 29928, US. These vacations are limited. RCI members must redeem this exchange offer through the contact center. When I had enough and gave him a few words back he said "we could either do this the easy way or the hard way". Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. We were told that we could go anywhere in the world for a week for about 179$ (the 4000point option) ..we were like "this is a great deal" We asked many questions about all the other fees and he would not answer us straight. I should be able to sue myself out of this contract since they did not sell my current time share. Down and my maintenance fee. They knew the things to say and they encouraged us to come and listen to their sales pitch, Steve Mitchell said. In Sept 2021, I was called about purchasing a two-day vacation that started on any Wednesday throughout the year. I am still suffering with cancer issues and cannot pay my medical bills. Scam Clue 4: A promotion demanding that you act now or lose the deal. The BBB has this "company" graded an F with a multitude of unresolved complaints. After reading the contract, I did not feel comfortable. My next step was going to be to drive back down to HHI with my husband and do it in person but everything I have read on this site does not recommend doing that. We traveled to Hilton Head this past week to listen to a timeshare sales pitch with Palmera Vacation Club. We bought 3,000 points for around $13K. Reporter3228572. I looked at the charts and the 2000 points we bought, will get us 4 nights in Jan --that's it, the minimum points for a week is 3150 on off season. He purchased from previous individual owner 10 years ago. The trading power we were supposed to have with RCI was incorrect. *The $199USD exchange fee offer and $209USD Extra VacationsSM getaways must be booked by 2/28/23 for travel through 12/31/23 and applies to All-Inclusive vacations only. Not to mention, timeshare resale scams can target owners in need of relief. We purchased a 3000 point timeshare for $12, 500 from Palmera Vacation Club. There is so much we were told that just isn't true and I can go on and on but I blame myself for listening to his sells pitch. Is this Your Business? The Palmera membership also included a Quest Vacation Club membership. Repeat this to yourself as often as is necessary. The comments included "So you like throwing your money away?this is money you already spend on your vacations". In reality, timeshares are not bad. Learn how the rating is calculated 1 complaint. Nothing that the salesman presented to us was File Complaint Submit a complaint and get your issue resolved. The main reason that we agreed to purchase this timeshare with Palmera Vacation Club was because the sales representative insisted that not only would he help us sell our Wyndham and Hawaii. Thats another reason why people buy timeshares because the accommodations are comfortable, spacious, and luxurious! The room was filled with small desks and chairs each filled with potential buyers and their salesmen. we are convinced we made a BIG mistake and composed a letter to cancel the contract. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Please let me know about a class action lawsuit against Palmera if one exists. In January of 2016 the corporate resort staff told us they would buy his time share and, at a discount, use it as down payment on Share your photos and videos with others to prove the truth of your words. The price level of this organization is high according to consumer reviews. They tell you it will take a little over a month after the sale before your on-line account for reservations is active. We were lucky and did not fall for their lies (in 2011). Complaint Resolution Index (CRI) Explained. Palmera you have take advantage of to many families and it is time for answers. Now I'm getting $128.21 monthly auto drafted and also had to pay $1000+ RCI maintenance fees for 2021. This offer only applies to new reservations. Our Palmera Vacation Club Resorts are the best of what Hilton Head Island has to offer. Palmera Vacation Club Timeshares for Sale For Sale Search Now Filter results Map View List View Sort By 0 Palmera Vacation Club Timeshares Sorry! Like a free stay and Hilton money? Is this your company? This review was chosen algorithmically as the most valued customer feedback. Lets say you take a week-long vacation every year somewhere new. He pulls a skeezy car salesman trick on us and tells us that he spoke to his manager about us and he is allowed to give us special access to extreme discounts that he normally isn't allowed to do, but it's a special circumstance and he really wants to make us happy. Palmera Vacation Club reviews first appeared on Complaints Board on Aug 4, 2017. 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The lawsuits say various promises such as annual visits during holiday weeks, waived maintenance fees, reimbursement for their current timeshare and other perks turned out to be false. He wanted to sell it, and in the process, we wanted to buy our own t. s. there. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. No. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We were asked simple questions in the beginning like How much do you spend in a vacation a year..where do you like to go? Thats just false for anything thats not outright property ownership. Fees, terms, and conditions of packages covered by an all-inclusive fee are determined solely by the resort and are subject to change at any time. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Promotional discounts and offers may not apply to all properties. Palmera Vacation Club Business Profile Palmera Vacation Club Vacation Timeshare Multi Location Business Find locations Contact Information 33 Office Park Road, Unit 219 Hilton Head Island, SC. One of the many exciting benefits of your RCI subscribing membership is the ability to expand your options for vacations beyond the Palmera Vacation Club portfolio. We have finally got into the full site--its as big a scam as you have ever seen--the 2000 points get you nothing in Hilton head --anytime--they told us to use "Smart Stays" --not one available for the next 45 days --anywhere at all--tried their escape part--that is the RCI exchange--only thing available for the 1000 points they claim =-- are so far from where we want to go and 3 star resorts--would never book them--so the question that I keep asking is--what exactly was I sold? Keep in mind, a timeshare is not a financial investment. We showed up for our "presentation" and had to wait almost 30 minutes for our "guide", Elliot (who is a salesman). Claim Business, Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Like all the other complaints prior to me. Recommended Reading: Best Places To Invest In Vacation Rental Property. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I have tried multiple times and never receive a response from the request. 46 inquiries
Now I have 2! After I selected the # from the automated message, the phone just rang and rang and eventually the call would drop. They think all they have to do is change their name or change management companies and people won't find out. Somehow he was trying to make us believe that a $400 monthly payment (the loan), along with the annual fee, along with $179 to book a place was the same thing as when we pay out of pocket to go on a family vacation of 4. legally cancel the contract. and I fell for it. VSI the company that supposedly sells your previous timeshare is also irreputable. 213. View summaries of the complaint descriptions and responses. I paid over $4,000 to get rid of my Bluegreen ownership, See All Timeshares / Vacation Rentals Conversations. BBB Business Profiles are subject to change at any time. I work very hard, intelligent, level headed, Senior Project Manager for the State of SC. Under Six Ways to Travel, click Palmera Escape via RCI, Click RCI Exchange to link to your RCI Subscribing Member account. would get enough money to pay off their time share. Read your contract for rescission and follow those directions exactly as stated. My biggest fear is the financing paperwork I signed. The big-dollar travel clubs are the ones should be subject to your scam scrutiny. The offer is only valid on select 7-night exchanges and Extra VacationsSM getaways booked in the RCI Weeks reservation system and does not apply to 7-night RCI Points exchanges. With points, you have the utmost flexibility with booking trips where and when you want. CHARLESTON, SC A Live 5 News investigation has uncovered dozens of complaints filed against businesses that sell timeshares and luxury vacation packages. Well after 35 days I finally got my information, and guess what--they lied--I know this is a shocker to most of you ( sarcasm intended ).. They provide families with lifelong memories and incredible vacations, which is why people buy timeshares. ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. Our friends did, for sure. Theres nothing worse than a cramped hotel room and lack of personal space. Perhaps, the finest resort community along the Atlantic Coastline. We were told that Coral (now Palmera) took their resorts back from RCI and are using them for their own vacation club. Timeshares are considered bad because they are not a financial investment, and it can be challenging to get out of your timeshare contract. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. to the resort just about 1 year later and went to the sales office Write reviews, ask and respond to questions,
I would urge anyone experiencing problems to write to the local paper (ISLAND PACKET) with a letter to the editor. You may think of timeshare as being an outdated thing-of-the-past, but the timeshare industry actually continues to grow every year. Complaint Resolution Index (CRI) Explained. What is the cost??? Boy what an experience that wasfirst some guy wisked us away to a room away from everybody else, which was fine since we wanted to have a private conversation.