Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Any reason for refund must not be foreseeable at the time. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. Ticketek is selling for the following venues only. Why even have the option of refundable tickets for an extra charge if I cant refund them? What will a Marketplace ticket look like? Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. I've bumped the ticket by responding as recently as January 2023. If enough people do it they'll be investigated. IfYoudid not make reasonable alternative arrangements to Attend theBooking. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Fuck that, what a joke of an optional extra. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Ticketek wastes YOUR TIME like it doesn't matter. I've purchased a ticket and my event is tonight! I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Hopeless website. Our integration means you can list tickets for resale directly from your Ticketek account. Where documents can be replaced in advance of theBookingor on the day. Cool, just upload a goddamn police report. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Hands down. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. failed the examination previously and had to re-sit. Can I purchase multiple orders in one transaction? I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Can I use a Ticketek gift card or voucher? (Receipt required for Doctors note refund up to 50 or equivalent). They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). It's about $1500 and I have no idea what to do next. Companies can ask for reviews via automatic invitations. Forcing people to own smart phones is not giving people choice and freedom. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. They haven't responded to my emails! You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. Sell tickets directly from your Ticketek Account. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. You may also wish to resell your tickets if you cannot use them. This is not an insurance policy. Proof that the passport has been reported to and cancelled by your Government Agency. All Theatres and productions and sporting events should seek alternative partners. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The following words or phrases have the meaning shown below wherever they appear in bold in this document. NEVER NEVER again. i spent 2 hours online and still didn't manage to secure tickets. An incident number or report from the Police or relevant traffic authority. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? It goes against our guidelines to offer incentives for reviews. Buy guaranteed tickets for sold out events at a fair price. Verification can help ensure real people write reviews about real companies. Might be worth looking into? What gives? I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. , please contact the Customer Service team directly for further advice about your Refund. Basically, because they're the only game in town, and they can do whatever they fucking like. Where You have not been physically examined by aDoctor prior to the date of the Booking. Adverse weather with no Government Agency warnings not to travel. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Make a report to ACCC. 2023 ProductReview.com.au Pty. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. We use dedicated people and clever technology to safeguard our platform. Please also read the General Conditions of Refund. A copy of a notice from the examination body, school, college, or university confirming the change of date. This meant that I had to sit & concert was standing room only. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. What a disgrace!! There is not one good review about this dodgy company. How will I receive my tickets? I sent a message via the website and got the pdfs a day or so later. Conditions that are unpredictable and the event is more than two months in the future. IMPORTANT Any translation of this document from English is for assistance and information only. I recognise the terms of service were available, but nobody reads those. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Many of us haven't booked on line since COVID started, The site is worse than I remember. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. are the business owner or registered Director, or a member of. Breakdown A copy of the call out note froma nationalbreakdown recovery service. I just resold a ticketek ticket on Tixel. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Just upload its fucking DEATH CERTIFICATE. We may consider other Emergency Circumstances at our discretion. Years ago I did a few days temping at Tiketek. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. etc. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. This is not an insurance policy. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . More Info. Why should I buy from Ticketek Marketplace? Its a disgrace. Easy as. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Send them an inquiry many times and they are not answering! Privacy (data erasure request) The best person in the world. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Poor service really. Safe, Fast and Verified Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. means an unforeseen circumstance completely outside. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Please comply with any stated ticket limit for this event. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. The office was just as bad as the ticket fees would have you believe. means an unforeseen circumstance completely outside. Safe, Fast and Verified I couldn't return to where I was, no progress, the booking system repeated itself, etc. Stick to Ticketmaster. Check to see if they have an online lodge system. Fire A report from the fire service and/or police. A doctor cannot be You or a member of Your family. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. We may consider other Emergency Circumstances at our discretion. Therefore, it's impossible to speak to an actual person. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. ProductReview.com.au has affiliate partnerships. I have contacted your Customer Service team but have not received a response. What should I do? Any vehicleYouplan to use during theBooking. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Simply do not try to contact them in any way shape or form.Worst customer service. Not that they are necessarily wrong, but people often don't comment when things go routinely right. A doctor cannot be You or a member of Your family. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Travel insurance and COVID-19: what you need to know. Reddit and its partners use cookies and similar technologies to provide you with a better experience. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". I will never purchase anything with you again. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Never ever again. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Attendance at business meetings and business travel. No reply emails or any form of communication. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Immediate household persons living together at the same permanent address. So thanks very much! Fire A report from the fire service and/or police. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night.