2. It had already been disbursed to the sellers. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. Theyve only suspended them. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. The Associated Press. But why is insulin so expensive in the first place? StubHub's return policy is called the "FanProtect Guarantee". Terms & Conditions. Michigans State Emergency Operations Center is coordinating state-government resources and the response to the coronavirus spread. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Cookie Settings/Do Not Sell My Personal Information. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. Irvine, CA 92606. Worth to consider! We will process the refund to your original payment method within 5 days. Its important to know your consumer rights when you ask for a refund. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. This may include details from your tickets (so be sure to keep them), or information from the event venue. More: Stay up to date on all of MLives coronavirus coverage. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. 5. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. 11 investigates: Policies for getting refunds on canceled, postponed events this summer 11 investigates: Policies for getting refunds on canceled, postponed events this summer. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. And StubHubs award-winning customer service is on standby to help with any issues or concerns. If sellers had events canceled, StubHub would. If you sell they will reduce or waive the sellers fee. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. Birmingham, Alabama 35203 The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. You might noticed something is missing. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. could be sentient says Microsofts chatbot feels like watching the A cruise company is making a big play for remote workers to sail around the world for just $30,000 a year, CA Notice at Collection and Privacy Notice, Do Not Sell/Share My Personal Information. and click the Request cash refund button on the appropriate credit. Are there rules to follow when attending an event? 2023 www.jsonline.com. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. What are the consequences if I dont comply with these health and safety policies? If an event is rescheduled or postponed, your ticket will be good for the new date. StubHub is based in San Francisco. February 16, 2021 March 13, 2020 by Brett Goldberg. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. StubHub will offer refunds for canceled events but not postponed events. At regular volume, we can afford to take that risk. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. 2020 CBS Broadcasting Inc. All Rights Reserved. Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. You don't throw him out of the restaurant," Rossman said. Required fields are marked *. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. Emily Walsh. Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. How do I know if my event was impacted or where can I see the event status? There's class action suits, that they violated their fan protect guarantee," Rossman said. And new figures show more than half of ticket holders still haven't gotten their money back. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. Jackson, MS 39216 Looking to sell? Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. Learn more about disclosing health and safety requirements on your listing. NO MORE REFUNDS. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. c/o National Registered Agents, Inc. Fax: 601.707.7913, 1 Timber Way They were really good. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. Kimmel believes the case will be resolved within the next 12 months in favor of consumers. For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. 100 STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . In March of 2020 t [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. Prefer a cash refund instead? Refund Policies for Ticketmaster, StubHub, Telecharge, TickPick. No problem. StubHub updated their policy today. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. Suite 1800 Financial Center Your email address will not be published. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. "You can apply this coupon to one or multiple StubHub orders in the. Re: StubHub Notice of Dispute Theyre not offering one and I cant make the new date. Full buyer Terms & Conditions here. Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. wearing a mask at all times, providing proof of your COVID-19 vaccination status, submitting proof of a negative COVID-19 test within a certain period of time, etc.). 8 Feb 2023. Many events that have been cancelled or postponed are giving patrons a full refund for their money. StubHub users agree to StubHubs policy on venue health and safety protocols. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. Those will be paid out by the end of May. Gambling problem? AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. For your convenience, we will directly add it to your StubHub account once the event is canceled.. If the event for which you bought ticket (s) was cancelled, as indicated on your Notification, you are entitled to a refund of the paid value subject to the exclusions as set forth herein, unless the Event Organizer is offering a Credit (as defined below), and you want to accept that Credit. . Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. If they cant produce to you what you paid for in and around the same time you bought it to occur, then, youre entitled to your money back. See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. Otherwise you will receive a voucher for 120% of your purchase price. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. The NHL suspended its season March 12. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . Payouts delayed for events before COVID-19 shutdowns. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. All rights reserved. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. Sorry we couldn't be helpful. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. Did you find it helpful? Please enter valid email address to continue. Events that were postponed or rescheduled wont be refunded, Fowlks said. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. As if the cancellation of sporting events and concerts wasnt enough. 2875 Michelle Dr., Ste. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. What is your rescheduled or postponed event policy? [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. That guarantee is a promise you'll get your money back. Viagogo refused to refund her . What To Do If Someone Isn't Social Distancing Or Wearing A Mask? That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. StubHub's sole discretion (unless a refund is required by law)." 24. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. Use of this website signifies your agreement to our, Read more about our event cancelation policy, relist your tickets and we'll waive the sell fee. How do I get a refund from StubHub? Got our money back last week. Get browser notifications for breaking news, live events, and exclusive reporting. These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Our mission to make business better is fueled by readers like you. The answer is yes, StubHub is legal. StubHub is here for you. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. It depends on where they got those tickets. If the event is canceled and not rescheduled, you will get a refund. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Select the ticket group you'd like to sell. His attorneys did not immediately return emails. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. StubHub is here for you, reads part of the email, which was signed by company president Sukhinder Singh Cassidy. It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. Lindsay is the author of this solution article. Suite 101 Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. Unless you want a refund)." SBNation.com. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. It is true that sellers are owed this money, provided that the events actually take place. FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. The event was canceled and turned into some online-only baloney. As if the cancellation of sporting events and concerts wasn't enough. Viagogo, a tickets marketplace, bought StubHub in February 2020. "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. We'll email you when an event is canceled. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. Unless you want a refund. StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently .