I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. 4. Dworsky says he hopes she'll intervene. When I received the tickets it is stamped on them in large lettersStudent ID required! StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. You also have the option to opt-out of these cookies. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. When we bought these tickets, we had jobs and splurged for a night out. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. My girlfriend's 30th bday gift is being ripped off! I will never use stub hub again. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. If I don't get a refund soon I'll be reporting theft to PayPal. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. Stub hub is a 3rd party seller. I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. if you have any questions please feel free to contact me. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. I will NEVER use Stubhub again. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. We were able to register one wristband, but not the other. Outside of the US and Canada, fans are defaulted to a refund. The credits are valid through the end of 2022. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. this company sucks. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. i have tried to call several times but have been on hold >3 hours on 2 occasions. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). View Ticketmaster Refund Policy. I called immediately but received the same reply, "No refunds!" Spent $314 for daughter and friend to see Harry Styles. Will never use Stibhub again unless I get a full tefundk. Select Sell tickets from the three dots. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Said cancellation was glitch. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. Donno what to do. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Now what? Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. However, if it's not in your name you can't get this done. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. I called them within minutes to change the seats and they basically said I'm stuck with those seats. Called them and they said the venue had not marked those seats as obstructed. Do NOT buy Canadiens tickets from here. StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. Concert was postponed to October and was just canceled. my bank says 10+ days to get a decision if they will return my money. This will now be our default option in Canada and in the US. Thank you f***ers! But . I ordered the tickets less than an hour ago. My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. Do not buy tix here! And if you work in corporate you know that everyone has a boss except the CEO. THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. Analytical cookies are used to understand how visitors interact with the website. Wrong seats. I will never use stubhub again. Bought tickets for James Taylor and Bonnie Raitt. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. Please help me. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. We are changing the way you register and sign-in to the StubHub Community. Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. I would like my money back due to a postpond concert hours before the concert. I WILL NEVER USE STUB HUB EVER AGAIN. Explain your scenario, and provide any applicable evidence. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. How to contact the seller. "A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. if you have any questions please feel free to contact me. Your email address will not be published. If you sell on Stubhub they will waive the sellers fee. Danielle is the author of this solution article. Your service is terrible and not worth the fee. They sold me 2 non-existing tickets and even admitted it by email. I have been attempting to contact you several times regarding ticket order #553613638. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. At NO stage did they advertise this game as a TBA or TBC date and time. It reads Refund in Progress. After another hold the rep told me the manager said the same thing. NEVER AGAIN will I use STUBHUB. Did you think about anybody besides yourself? Honor yours. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. We were not the only ones. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. The refund will typically process within 5 to 8 business days. No Wonder I See Horrible Complaints. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Hopefully the credit card company will stand up for me. Second package was never able to contact anyone to reroute as address was incorrect. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! I will never use this site again and highly advocate not using it to anyone due to this. anyone have any advise on how to deal with this? the Stubhub policy is to only give refunds if an event is cancelled. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. I checked by calling Ticketmaster. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). I called customer service right away, but they denied a refund. This is so wrong in so many ways yet I don't have a leg to stand on. StubHub stopped guaranteeing cash refunds. 3. We lost the concert for that. I do not want someone to buy my tickets without the same disclosure available. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. be around to get first dibs at floor seats, on 09/20/2012 I went The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. to see the game on TV? Dworsky says he hopes she'll intervene. If it is postponed/rescheduled, the tickets are still valid. Still haven't received refund. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. I purchased a Citi field parking pass for Mets opening day. totalling almost 900.00 in the middle of the night. We were so excited to go together and experience this momentous event! They could not refund me nor give me the seats I wanted. Overcharged. September 15, 2021 DO NOT BUY FROM THIS COMPANY! Thanks. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. If these are not available, you will likely get a full refund. I tried transferring through Wells Fargo and they didn't let me transfer. They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! I just had to comment on here as a reply to everyone complaining about stubhubs return policy. "Pretty unfair, almost unethical on their part," Brown said. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. A UNETHICAL ON THEIR PART. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . I'm returning the tickets and buying else where. We also use third-party cookies that help us analyze and understand how you use this website. That's not their fault, that's your fault. If you want your refunds, go through your credit card companies or banks. I didn't receive my ticket and they won't give a refund only a worthless coupon. These returns could mean so much to so many people, myself included, as to a difference as food or rent. View Vivid Seats Refund Policy. "We were only allowed 120 percent credit toward future concerts, not refunds.". I just purchased tickets for 352.00 for the Cornhuskers Purdue game. what should I do? To Stubhub.com and surprisingly they were already on sale. The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. I WANT MY MONEY BACK!!!! Tap Tickets in the navigation bar at the bottom. So much for the 100% guarantee. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. I have been trying to reach y'all about a refund. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. Fans outside of North America are defaulted to a refund. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? Never use stubhub again. I purchased tickets for a James Taylor conert and paid for them months in advance. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. StubHub has already been targeted by a $5 million lawsuit over the change. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. Required fields are marked *. StubHub will offer refunds for canceled events but not postponed events. We are changing the way you register and sign-in to the StubHub Community. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. Worst Customer Service Ever. StubHub will contact you as soon as possible. View Levi's Stadium Ticketback Terms. Make the best possible case for yourself. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? He did not do that. Horrible return policy, will never use stubhub again!!!! I don't think it's fair that you hold our money like that and can only offer us the option to sell!! Use of this website signifies your agreement to our. Just notified by email of event cancellation for Atlanta United vs Orlando. I will be filing a formal complaint and will NEVER use stubhub again. The game has been changed to Sunday 27th August and we are simply no longer in the UK. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees.