StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges that the airline may impose for this reason, nor the full loss of value in your ticket. The name on the credit card can be different than the name of the traveler. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. Bad. It is your responsibility to ensure you have the proper visas/documents. Yes, and this depends on the airline's policy. Basic Economy . Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. Please check that your passport is valid for 6 months or longer than your intended travel time. You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. On the ticket, they have a link to go to the website of the airline. All insurance questions have to go directly through Tripmate, or whatever insurance company you purchased through. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. Most airlines have issued one free change and you may be eligible to cancel for future credit. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). If your search has some of these special fares available it will be messaged in the search results. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. Unfortunately if we cant reach you, our agents have to move on to help other customers. We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. Some countries have reopened borders to international travelers, with guidelines or restrictions. We will advise you of the amount of the deposit and date for final payment at the time of your booking. proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. We thought so! Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were travelling and this may affect your rights. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. studentuniverse.co.uk/students/package-travel-rights, studentuniverse.co.uk/students/privacy-notice, ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. No compensation is payable in respect of minor changes. These are intended to give a guide to the services and facilities you should expect from your accommodation. accommodation (c) vehicle rental or (d) other tourist services How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. Please note that carriers may be subject to change. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. Sound good? We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. Airlines generally do not allow changes to your routing or name changes. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. A change to your student status will not impact your travel credit. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). We will be fully responsible for the proper performance of the package as a whole. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. All airline tickets must be issued in the name of the passport/photo identity holder. Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Occasionally a travel service provider may have to make changes to your original booking. So call once, get in line and hang tight! However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. Travel for less and live for more with deals, contests and more. First, they do not have a refund option. Our agents will give you full details of the itineraries before you book. The merchant should process the refund through the same technology used to make the original sale. Change penalties will be listed underneath your itinerary under 'Change & Cancel.'. To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. StudentUniverse is not responsible for providing you with this information. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. We are a Member of ABTA, membership number W325X. Have a look and see if there is one that works for you! If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). As a workaround, the airline requires a new set of tickets to be paid upfront and issued with travel dates completed . You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. The booking confirmation email or reference number must be given to the accommodation provider at check-in. In short: better safe than sorry, you should get a COVID test before you travel somewhere by plane. We are trying to help as many people as possible as quickly as we can. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. These include: In these instances, you would need to contact us for help completing your booking. We strive to resolve any dispute amicably. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. All refunds will be delayed until the situation stabilizes. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. Also, current discount deals are available at the link. +1 617 321 3281 if you booked online through our website. These policies and rules are binding on you, so be sure to review them before purchase. You can file an insurance claim through the company and wait to hear from them directly. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. Without derogation of the obligation to arbitrate, any court proceedings relating to a Dispute, including but not limited to confirmation or vacatur of any arbitral award, shall be conducted exclusively in the state or federal courts sitting in Boston, Massachusetts. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Transport and accommodation providers have differing cancellation policies and rules. A credit or debit card must be used to confirm any booking. Many travel arrangements (e.g. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. Almost always, latest coupons and promo codes can be found there. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. Yes, your travel credit is good for the same airline as your original flight. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. Save your details for a quick and easy checkout process. Transport and accommodation providers have differing cancellation policies and rules. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. Do you have better flight specials available by phone. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. As a student, I bought a ticket from the student universe website. Always free! We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. Refund Policy. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. payment or sold at an inclusive or total price: (a) transport (b) Additional costs are your responsibility. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. Such recipients may include the overseas travel service providers with whom you seek to make a booking. This applies to future travel credit as well. All prices are subject to availability and can be withdrawn or varied without notice. you will be asked to show the childs full unabridged birth certificate. A refund must never exceed the original payment amount. When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. We will ask you for details about your experience to forward to our technical support team. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at customer.relations@flightcentre.co.uk, or by post to Level 9, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE giving your booking reference and all other relevant information. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. Airlines have been updating their policies regularly as the situation is still changing. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. Call us when youre ready to rebook and we can help you use credit. Please check your airline's policy. Well be with you within a few days. Eligibility, Joining, and Website Information. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. We will advise you of the carrier operating each flight in your itinerary. For all online air bookings, full payment is required at the time of purchase. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards.